SHIPPING POLICY
Delivery Costs /Production Times When an order is complete most items are made in 1-3 working days and then sent via Standard Australian Post Australia Wide usually 5-10 working days or you can choose Express Post option which is generally 1-5 working days to Major Cities, again depending on your location (E.G Perth is usually 5-10 Working Days)
Please remember in busy times all postage can take longer -
Packaging/Shipping We wrap all our gifts in a locally sourced recycled clear cellophane product then in a cardboard boxes so everything is packaged in a environmentally friendly way and also to protect your gift as much as possible.
TERMS AND CONDITIONS
Terms and Conditions Every reasonable effort has been made to ensure the accuracy of the images, prices, and details of the products listed on this site. Should a discrepancy arise between the contents of the site and the products you receive, you are entitled to return the product, provided you comply with our returns policy.
Sizes, volumes, and capacities are approximate and we will not be held responsible if an item is smaller or larger than that stated. Each individual product may vary in size from one to the other. This is unavoidable in most cases as everything is custom made.
Small design and or colour changes to products may occur as a result of using natural products. This is not within our control. All descriptions/information are not subject to a guarantee of accuracy although every care is taken.
On personalised goods, no responsibility can be taken by Tingly Gifts for any mistakes made by the purchaser in ordering their goods. Any item that has been customised, engraved or changed for your unique requirements is not refundable should you decide it does not suit your purpose or if you change your mind after the item has been customised.
Tingly Gifts nor TJ & TJ Knight pty Ltd is not liable for any damage or injury incurred by the customer as a result of purchasing the products from this site.
By purchasing a product, you also consent to any terms and conditions laid down by the payment gateway.
RETURN & EXCHANGE POLICY
Order Cancellation If any order is cancelled and no stock has been ordered and no work has been carried out a cancellation fee of $33.00 including GST is charged where orders are for standard range stock for the admin cost of refunding any money already paid. So if you place an order online, make a payment and then cancel the order we charge $33.00 to refund the money which covers the time taken and the bank fees for making refunds.
If a custom order is cancelled we reserve the right to charge a cancellation fee based on our evaluation of the cost to the business. If any work has been undertaken the customer is liable for the payment for that work before any refund can be considered. If a customised order has been completed and no part of the item can be salvaged and reused or resold then no refund will be given.
Any Credit card surcharges that may have been paid cannot be refunded.
Returns We do not accept returns of any type after 30 days from the initial sale. If goods are returned within 30 days from purchase. They must be in original condition with no personalisation. Any accepted returns will incur a re-stocking and administration fee. The manager reserves the right to refuse any returns after a period of 30 days has elapsed from the date of purchase.
We will not accept returns for any item that you approved and that we have custom made to your specifications. If we customise something then it can not be used for another customer or resold so we cannot accept returns of product that has been personalised.